Shipping policy

Shipping Policy

ORDER PROCESSING
ThingFetti products are prepared in small batches, and many items are made to order. Processing time varies by product, order size, personalization, and current demand. Any product-specific timing shown on the product page will apply. You will receive a shipping confirmation with tracking when your order leaves our studio.

SHIPPING RATES
We offer free standard U.S. shipping on orders of $70 or more after discounts and before taxes. For orders below $70, available shipping methods and rates are calculated and displayed at checkout based on the destination and package.

DELIVERY ESTIMATES
Carrier delivery estimates are shown at checkout when available and begin after the order has shipped. Delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, and address issues may affect delivery.

ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate delivery address. If you notice an error, contact us as soon as possible through https://thingfetti.com/pages/contact. We cannot guarantee an address can be changed after fulfillment begins.

TRACKING AND DELAYS
Tracking may take up to 48 hours to update after a label is created. If tracking has not updated for several business days or your package appears delayed, contact us with your order number and we will help investigate.

LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, contains the wrong item, or appears lost in transit, contact us promptly through our Contact page. Include your order number and, for damage or incorrect items, clear photos of the product and packaging.

INTERNATIONAL ORDERS
International shipping availability and rates are shown at checkout. Customers are responsible for any import duties, taxes, brokerage fees, or customs charges required by the destination country. Customs processing may add delivery time.

CONTACT
Questions about shipping may be submitted at https://thingfetti.com/pages/contact.