Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us through our Contact page at https://thingfetti.com/pages/contact. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and clear photos so we can make it right.

Exceptions / non-returnable items
Personalized, custom-made, or made-to-order items cannot be returned unless they arrive damaged or defective. Gift cards and final-sale items are also non-returnable. Contact us if you have questions about a specific item.

Exchanges
The fastest way to receive a different item is to return the eligible item you have and place a new order after the return is accepted.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable exceptions for personalized or custom-made goods.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us through our Contact page.